Services

SHORT TERM RENTAL

Planning a road trip in Malaysia?

Renting a car will give you the liberty to go anywhere you like! With so many amazing places to visit in this country, and all cities no more than 4 hours apart, the best way to see Malaysia is on wheels. Rent a car and get on the road now!

Need a car for company use?

At Hawk, we believe renting a car gives you liberty to go explore places beyond just getting you to work especially if your meetings are scheduled around or outside the city. Combine work and play by booking a rental car with us now!

LONG TERM LEASE

If you need the mobility of a car for a long duration of time, consider the long term lease option offered by Hawk. Leasing with us enables you to take advantage of our purchasing strengths. Not only that, you also gain from our fixed monthly installments, for ease of budgeting on the whole life of the vehicle.

Our lease terms are flexible – from 12 months up to 60 months for cars and specific commercial vehicles.

Not only that, you are allowable for a tax expense of up to RM100,000 when you rent a locally produced car in Malaysia. You have the freedom to choose from our fleet of new or used vehicles depending on your budget. Above all else, the maintenance and replacement of the vehicle is managed by Hawk and fully included in the rate. This enables you to easily dispose of the car once you are done with the lease, and you are also eligible to terminate the contract early with minimum losses depending on your usage. So many reasons to lease your own car. Talk to us for a quotation now.

FLEET MANAGEMENT

Got a company fleet? Let us manage the fleet for you. From vehicle upkeep to maintenance, aesthetics and cleanliness, we manage your fleet for you so you don’t need to worry about fickle things like fleet upkeep or breakdowns. You can instead channel your efforts in growing your business.

We are experienced in customizing a program that is suited for your corporate needs. We provide commercial car and truck financing and fleet management services to help you save time and money to reduce environmental impact. Our tailored solutions address the life cycle of your fleet. From strategic planning and financing to management and remarketing, Hawk assists you in gaining maximum return on your investment.

Here are more reasons to manage your fleet with Hawk:

  1. Vehicle Acquisition – providing the best value on fleet vehicles
  2. Fleet Maintenance – Helping you to manage your fleet vehicle expenses
  3. Fleet Fuel Management – Providing you the best fleet fuel management
  4. License & Registration – We handle everything for your license renewal
  5. Fleet Financing – Hawk offers flexible fleet financing and depreciation with fixed or variable costs.
  6. Fleet Insurance Services – Our fleet insurance services have local relationships that provide fast turnaround on your claims.

ADDITIONAL HAWK SERVICES

CHAUFFEUR DRIVEN

Are you planning something special, such as a wedding or private party? We believe you should fully enjoy the occasion and don’t burden yourself with driving around. Get your very own chauffeur with Hawk!

With our Chauffeur service, you are free to hire a Chauffeur and choose any car of your choice from our fleet, either on an hourly basis (a minimum of 3 hours) or on a full day’s assignment. Chauffeur services are also available for Transfers to and fro the Airport or between major cities and towns.

To book your very own private driver, please complete the form below for further details on cost, terms and conditions.

BOOK WORLDWIDE RENTALS

Let Hawk make your international travel a breeze. With 160 locations worldwide and strategic partnerships with international partners, Hawk is your trusted car rental company that will get you to your destination in the best car suited for your needs.

CAR RENTAL EXTRAS

GPS
Need some help navigating around town? Rent a GPS device with Hawk to make traveling around a breeze.

Child Seat
Are you traveling with a child? Hawk highly recommends renting a child seat to ensure the safety of your child.

TERMS AND CONDITIONS

Rates Inclusive of:

  • UNLIMITED KILOMETERS
  • MAINTENANCE
  • REPLACEMENT VEHICLE
  • ROAD TAX
  • GENERAL INSURANCE COVERAGE
  • FREE DELIVERY AND COLLECTION WITHIN 5KM RADIUS OF A RENTAL LOCATION

Rates Exclude:

  • 6% GOVERNMENT SERVICE TAX
  • COLLISION DAMAGE WAIVER (CDW)
  • GASOLINE
  • PARKING/ ROAD TOLLS
  • PERSONAL ACCIDENT INSURANCE (PAI)
  • OTHER MISC. CHARGES.E.G.BABY SEAT / ADDITIONAL DRIVERS/ GPS DELIVERY & COLLECTION CHARGES TO NON HAWK LOCATIONS / WAITING FEE / SUPER COLLISION DAMAGE WAIVER (SCDW)INTER CITY CHARGE / DROP OFF/RETURN
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    STANDARD RENTAL QUALIFICATION

    The Hirer must meet the standard car hire rental agreement terms and conditions. Minimum of age must be 23 years and above with a valid local or International driving license. Failure to meet the standard terms and conditions of a rental will result in refusal of rental. The hirer will be bound by the laws governing the Hire of the vehicle and any contravention of local laws will result in fines by the authorities concerned to the hirer.

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    VEHICLE MAKE AND MODEL

    Vehicle makes and models are correct at the time of publishing. The company reserves the right to vary the make and model of the vehicle but will make every effort to honor specific car model requests. Bookings will only be confirmed by group and not by vehicle type. All vehicles are air conditioned and fitted with radio / CD. Cars may be collected from any Hawk rental station and may be returned to another Hawk rental station within Peninsular Malaysia, please refer to “Inter City” charges in clause 15.

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    DISCOUNT / REBATES

    No further discount or deductions will be entertained on these rates under any circumstances.

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    INSURANCE

    Rates include coverage of RM3 million for third party damage, unlimited for third party death or bodily injury. The hirer is obliged to promptly report any accident, theft or vandalism involving the hired vehicle to a Hawk Office and a police report lodged pertaining to the accident within 24 hours. Failure to comply with the above requirement will void all liability protection for damages, and the Hirer may be charged the full cost of damages incurred on the vehicle.

    s must be returned to the station.

    1. SUPER COLLISION DAMAGE WAIVER (“SCDW”)

    Should the hirer want a further reduction of the INSURANCE EXCESS / NWE, the hirer can purchase of “SCDW” (Super Collision Damage Waiver).The condition is “SCDW” can only be purchased , upon acceptance of CDW in the rate) which reduce the INSURANCE EXCESS , subject to the payment of SCDW rates per day :-

    GROUPS SCDW RATE

     PER DAY        

    REDUCED NON WAIVEABLE EXCESS UPON ACCEPTANCE OF CDW REDUCED NON WAIVABLE EXCESS UPON ACCEPTANCE OF SCDW
    A to D RM35.00  RM 1,800.00  RM 900.00
    E RM 65.00 RM 2,500.00  RM 1,250.00
    F / G RM65.00 RM 3,000.00  RM 1,500.00
    J  RM75.00 RM 3,800.00 RM 1,900.00
    K RM 95.00  RM 4,500.00 RM  2,250.00
    L RM 120.00 RM 5,000.00 RM  2,500.00

    Note: – Zero excess is NOT AVAILABLE

    Missing items or accessories are NOT PROTECTED by our insurance or by purchase of CDW and / or SCDW, & will be the responsibility of the Hirer, i.e. Radio / CD, Hubcaps, CD Equipment, Tools or any other accessory fitted on the vehicle.

    iii. PERSONAL ACCIDENT INSURANCE (“PAI”)

    PERSONAL ACCIDENT INSURANCE (PAI – Provides coverage of RM160,000.00 ( 5 PASSENGERS FOR A SALON VEHICLE AND 7 PASSENGERS FOR A MPV VEHICLE ) and the rate is as follows :-

    GROUPS RATES PER DAY RATES PER WEEK / MONTH
     A to E RM 8.00 RM 56.00 / RM 100.00
     F to G RM12.00 RM 84.00 / RM 180.00
    J  RM15.00 RM105.00 / RM 250.00
    K to L  RM 18.00 RM 126.00 / RM 350.00 

     

    The coverage is extended for injuries sustained inside or outside the vehicle, during the agreed period of the hire, for the Hirer. The Cover is for the Hirer and a maximum of 5 (five) passengers for saloon vehicles and 7 (seven) passengers for MPV’s.

    Protection is only valid for the agreed period of Hire as indicated on the rental agreement. Any extension of rental must be authorized by Hawk, and noted on the rental agreement, failing which the “PAI” cover will not be valid.

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    EXCESS HOURS

    The rental rates are charged on a 24 hours basis. Should the rental at the time of return, incur excess hours, a pro-rated charge will be applicable. Returning after the 5th hour will incur the client an additional day’s charge. Per additional hour is based on the daily applicable rate divided by 5.

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    EXCESS DAYS / EXTENSION OF RENTAL

    The extension or “Excess day” will apply if the hirer wants to extend the rental period from the original booking advice. Should the Hirer wish to extend, it is important that the renting station be advised immediately and the required additional rental deposit paid, so that the insurance cover is extended to cover the additional days. Failure to do so may mean that the Hirer is driving the vehicle without any insurance coverage and is in effect unauthorized to be in possession of the vehicle. Hawk reserves the right to repossess the vehicle from the Hirer without any notice given to the Hirer.

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    REPLACEMENT VEHICLE

    HAWK guarantees a replacement vehicle should the need arise, of similar engine capacity from the nearest rental station, within a period of 1 hour of any Hawk Station and within 2-3 hours if the vehicles is at a Non Hawk City or Town, depending on distance and time of the day.

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    REFUELING SERVICE

    A refuelling service surcharge RM15.00 will be levied for vehicles returning with less gasoline than when originally rented out. All vehicles are rented with a full tank and should be returned with a full tank. Only unleaded gasoline must be used. (RON 95)

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    DRIVER’S LICENCE AND AGE

    The Hirer and any additional driver must be a minimum of 23 years of age, with a valid driving licence (an International driving permit / license is preferred) which is at least 2 years in force, recognized and valid within Malaysia. The company reserves the right to decline rental to any person who is deemed physically unfit to drive.

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    PARKING AND TRAFFIC FINES

    All parking fees and traffic fines will be the responsibility of the Hirer. By signing the Rental Agreement and the traffic and / or parking fines / summons form, the Hirer agrees to accept all charges pertaining to traffic and / or parking fines / summons. [Charges invoiced or directed to a credit card for traffic fines / summons will include a RM20.00 administrative fee].

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    BABY SEAT / INFANT SEAT / CHILD SEAT / BOOSTER SEAT

    Baby seats are available on request and such request must be made at the time of confirming the reservation. A surcharge of RM15.00 per day or a maximum charge of RM 90.00 per rental. (Tax applicable).

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    ROOFTOP LUGGAGE CARRIER

    Rooftop Luggage Carrier is available for rental at RM 80.00 per rental. Loss or damage to this equipment will incur the full cost of replacement.(Tax applies).

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    RESERVATIONS

    All bookings to be directed to the reservations department of Hawk Head Quarters to Reservation Department at reservations@hawkrentacar.com.my.Last minute bookings are subject to vehicle availability and rates will apply according to the most available make or model.
    Each reservation MUST contain the following: –
    • Renter’s first name / Last Name / Residential Address in full / Contact Number / Email Address
    • Driving License No / Place of Issue / Expiry date
    • Date and Time of pick up
    • Location of pick up (if airport, please provide flight number and arrival time)
    • Car category / Group
    • City of return
    • Date / Time of return
    • Additional Remarks / Additional Driver’s Name (if any) / license details
    • Sender’s Name / Date / Dept / Email Address / Hand phone Number

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    HAWK RENTAL OFFICES

    Our Rental locations within Malaysia are : –

    1.PENINSULAR MALAYSIA

    • Subang Jaya – Operations & Management HQ
    • Kuala Lumpur City – (LG-11 ,Lower Ground Floor, Wisma UOA II), Jalan Pinang
    • Kuala Lumpur International Airport (KLIA1 ) – Block “D” Car Park
    • Kuala Lumpur International Airport 2
    • Johor Bahru City
    • Malacca City
    • Kuantan Airport
    • Penang Airport
    • Georgetown City – Penang
    • Kota Bharu Airport

    2.EAST MALAYSIA

    • Kota Kinabalu City
    • Kuching City

    3.SINGAPORE

    4.HONG KONG

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    INTER-CITY RENTALS

    A hirer may return or drop off a rental vehicle to another HAWK rental station in another city within Peninsular Malaysia, and will incur a minimum charge of RM 180.00 drop off fee, so long as the vehicle returns within working hours of the station. Any return outside the working hours 1801 – 2200 will incur a drop off or inter – city return fee of RM 220.00. In towns or cities where HAWK is not represented, a repositioning fee will be levied to reposition the vehicle back to the nearest HAWK Station (see Delivery & Collection Chart A).Vehicles rented from HAWK Subang or KL City and wanting to return to KL International Airport 1 or 2 will incur an Airport return charge of RM 110.00 between the hours of 0800 to 1800 hours. For returns of vehicle after working hours 1801 – 2200, the charge will be at RM150.00 (tax applies).

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    DELIVERY AND COLLECTION CHARGES

    Free Delivery and Collection within 5KM radius of a Hawk location. Any vehicle delivered or collected from a location other than a HAWK Office will incur a delivery and / or collection charge, depending on the distance and time of the day. For delivery and / or collection to towns where HAWK does not have a branch as per list appended (Chart A & Chart B), the charges will be as given based on normal business hours of 0800 – 1700 (Monday – Saturday).

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    WAITING FEE ( AFTER OFFICE HOURS CHARGES)

    1. No surcharge applicable for pick up / return to our rental locations during office hours.(Please refer to Hawk Rental Network)
    2. The late pickup / drop off fee at our all rental stations from 0600 hours to 0800 hours will incur a fee of RM 100.00 and if after office hours from 1800 to 2200 hours will incur a cost of RM 100.00. HAWK will not entertain pick up / drop off after 2200 hours.(Tax applies)
    3. At the following rental locations, we have a Key Drop Box at our counter. Customer can drop off the vehicle key during (if any) time office is closed:-
    • Kuala Lumpur International Airport 1
    • Kuala Lumpur International Airport 2
    • Penang Airport
    • Kuantan Airport
    • Kota Bharu Airport
    • Johor Bharu City

    Note: The surcharge only applies to those rental locations as not mentioned in (Point 3) above

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    CANCELLATION / NO SHOW

    Cancellation received less than 48 hours before the pick-up date or NO SHOW will incur a cancellation fee of RM 100.00. (Tax Inclusive)

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    ADDITIONAL DRIVER’S FEE

    A fee of RM6.00 per additional driver per rental day will be charged. A flat rate of RM18.00 per rental if more than 3 additional drivers, irrespective of rental length.(Tax applicable)

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    PAYMENT

    HAWK accepts all major credit / charge cards, which will need to be presented at the time of vehicle pick-up.

    The credit card presented must be of the hirer’s if that of a third party, and then the third party person must be present.

    HAWK reserves the right to request for an additional amount over and above the estimated rental cost to cover miscellaneous costs that may arise from the rental.

    Cash rentals and debit cards are not accepted.

    Direct billing to a company will require a company to provide a PURCHASE ORDER or REQUISITION or a letter of undertaking to pay. Such an undertaking will need to have the approval of a senior manager, before a vehicle is released.

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    GPS

    GPS Equipment is available for rental at RM30.00 per day, to a maximum of RM180.00 per rental. Loss or damage to this equipment will incur a replacement cost of RM500.00.

    (*Note that some vehicle models come with factory fitted GPS navigation. The charge for the use of this item will be the same.)

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    VEHICLE USAGE

    Hirers are not permitted to drive the vehicle into THAILAND, SINGAPORE, INDONESIA and BRUNEI. However, should a vehicle enter SINGAPORE the Hirer will be fully liable and responsible for all fees and costs as imposed by the Land Transport Authority (LTA) of Singapore and HAWK reserves the right to charge any fine or compound charges resulting from any non-compliance of the road transport rules of Singapore to the hirer. A vehicle returned in Singapore will incur a repositioning fee of RM400.00.

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    ROADSIDE / EMERGENCY ASSISTANCE

    In the event of a breakdown, mechanical failure of the vehicle or an accident, which requires the services of a repairer, permission must first be obtained from HAWK, before proceeding to carry out any repair, towing the vehicle or purchase or replace any parts.

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    TAX

    Rental rates and all miscellaneous items in a rental is subject to a 6% Government Service Tax (GST), imposed with effect from 1st April 2015. All miscellaneous charges indicated herein e.g. Personal Insurance Accident / Global Positioning System (GPS), Baby Seat / Additional Driver’s / Waiting Fee / Delivery and Collection to Non Hawk Station / Inter – City / Gasoline / Parking / Road Tolls , etc., are not inclusive of GST 6% and will be charged 6% GST.

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